Here are the emails/IMs from AR15 that transpired.  They are good making promises. Making rails in spec - not so much

********************************************************************************************************************************************
–––-Original Message––––-
From: MarylandShooter@gmail.com [mailto:MarylandShooter@gmail.com]
Sent: Friday, September 11, 2009 4:22 AM
To: troy@midwestindustriesinc.com
Subject: AR15.Com Email :: Maryland_Shooter :: Rail/BUIS Issue

Brand new 6.8 upper built by Titan - rifle length rail and tried my MI flip
up. It won't function. If up, it won't go down and if down, it won't go up.
The thing binds on the rail.

Any thoughts of what is going on?

Thanks for any help you can offer.

********************************************************************************************************************************************
Troy Storch to me [Via Gmail]
show details Sep 11

Is this a front or rear sight?
We have had no other issues.
I will do what I can to help you
Thank you
Troy
Mi

********************************************************************************************************************************************
Email Generated From: AR15.Com

Front - worked on a YHM rail no problem and I can try it on another as well as a DD. [It worked fine on both]
I am hoping it's the sight and not the rail.
Thanks for the prompt response.
********************************************************************************************************************************************
Let me know I don’t think it’s the sight.
Thanks
Troy
Mi
*******************************************************************************************************************************************
It's not - I have pics and it works fine on DD and YHM rails. I am pretty disheartened. After waiting 7 months for the upper, I screwed up the order (wanted a rifle length and ordered a mid length) and had to pay to send t back to Titan, who was kind enough to fix it. I paid shipping both ways plus extra for the rail - and have not been able to shoot it between kids and rain and now I have a rail that I am guessing is out of spec.

I have a digital caliper if you want me to diagnose the dimensions, but I think we both know it's the rail.
Pics here:

http://marylandshooter.com/ar15/mi/mirailissue.asp [Links back to here - now with the added detail]

The thing has been a PITA from day one and it just got worse each day after.

********************************************************************************************************************************************
Mark
That sucks , sorry to here that. Please post your findings on ar-15 so the thread is answered. I if you need a good rail give us a call we will help you out.
Thanks
Troy
Mi

********************************************************************************************************************************************
Thread is here:

http://www.ar15.com/forums/topic.html?b=2&f=176&t=179119&page=1

[Thread was later locked/deleted by MI.  I had exactly the same photos posted in the link above - exactly - so I was trying to keep the issue low key; however, MI never even bothered to visit the link or look at the photos.  Why would you ask someone to post photos of a defective product when they were already at a privately linked page?]

********************************************************************************************************************************************
Mark
What kind of rail is on your rifle?that will not work?
Thanks
Troy
Mi
********************************************************************************************************************************************
Please visit the thread:

http://www.ar15.com/forums/topic.html?b=2&f=176&t=179119&=page1  [Thread was later locked/deleted by MI.]

I also sent you the web page where it can be seen:

http://marylandshooter.com/ar15/mi/mirailissue.asp  [Links back to here - now with the added detail]

Seriously - I send links for a reason

[See - now I am getting pissed because they haven't bothered to visit the links, look at the photos, call the builder - nothing - zero effort - just back and forth emailing and IM - I call this dick dragging, do nothing, talking good in the forums to give the impression they are on top of something, when in fact they are doing nothing]

********************************************************************************************************************************************
again sorry for the confusion on my end . please let me know if you need anything
thanks
TROY
 

[Yeah I need you to do something - replace your defective product - like what else would somebody want?  This guy is CS and apparently clueless]
********************************************************************************************************************************************
mark
you can go to biggerhammer.net to get all the dimensions

they have the rasil specs
please remember the critical dimension has to be checked on a comparitor.
thanks
troy
mi

[Yeah - maybe QC should do some of that before it goes out the door?  I checked all I needed to check - a MI BUIS doesn't function on an MI Rail because it binds on the rail.  What else do I really need to know?]

********************************************************************************************************************************************
Well since I have no comparitor, that ain't happening.

I am 99% sure the rail is OOS.

Have you contacted Titan Armory?
Have you mailed me another sight to try?

Ok - so what is the status of this issue and when can we resolve it?

********************************************************************************************************************************************
I was here on sunday and i checked my sights and hand guards and they all work. i can send you out another front sight if you would like? please provide your shipping address
thanks
troy
mi

[Note he doesn't answer the three simple questions and tells me the rails he checked are fine.  OK - so the status is: he hasn't done shit, so he avoids the questions and what have the rails he checked have to do with my OOS MI rail?  Not a damned thing]

********************************************************************************************************************************************
[JASON
PLEASE GIVE ME YOUR SHIPPING INFO AND I WILL GET YOU OUT A NEVER SEEN BEFORE BRAND NEW SIGHT IF YOUR INTERESTED.
TROY

[Ok - so to humor them I send my address so they can send out a new BUIS for me to try.  I already have tried others with the same bad result.  It's not the BUIS, it's the rail.  Apparently this is a hard concept for MI to grasp]

********************************************************************************************************************************************
WTF - I fucking did that yesterday, you Fucking guys are being assholes.

OK - fuck that.

I want you to pay for round trip shipping back to Titan Armory to have them replace the OOS rail with one in spec. IF YOU HAVE ONE that is IN SPEC

This is over a week you all are jerking me off over a fucked up rail.

Now get your ass in gear and fix the fucking problem.

Pictures, I send 'em - you fucking don't even look at them, I post them - same thing. You tell me you will send a sight - I send my address.

I asked for a fucking status and have you contacted Tim at Titan, you give me an answer you gave me two days ago. Naturally you didn't answer either of my questions.

Have you contacted Titan? Fuck NO - he will tell you the rail is OOS.
What's the status? You aren't doing shit - that's the status!

You will NEVER, EVER see a nickel of my money - ever!

[OK - I lost it - they haven't done a single thing to make it right and want to drag their feet hoping I get pissed - who wouldn't?  So I go off and tell them to get their ass in gear, which they should have done the first time this was brought to their attention]

********************************************************************************************************************************************
[JASON
THIS IS DONE WE HAVE TRIED TO MAKE THIS GOOD AND WORK THROUGH THI. WE HAVE NEVER BEEN CONTACTED BY TITAN. YOU NEVER SENT YOUR PICTURES TO MY EMAIL ADDRESS HERE LIKE I ASKED . I WOULD HAVE GLADLY SENT YOU OUT REPLACEMENT PARTS . SO NOW YOU CALL ME A ASSHOLE . OK FINE . WE ARE NOW DONE.
MI

[They weren't working through anything.  Pics to email pics posted in a thread and at a link.  How many picture do they need?]

********************************************************************************************************************************************
You are a fucking do-nothing, hope it goes away asshole. You are the fucking vendor, you sent a defective product. You have shown ZERO interest in fixing it.

DID you contact Titan? NO
Did you read the 68forums thread? NO
Did you even bother clicking on the link to pic I sent via email? NO

[Pretty much says it; they did exactly nothing and now they decide to do nothing because they pissed me of by doing nothing.  Convenient way to work on a clearly defective product.  Make an OOS rail and just ignore it]

********************************************************************************************************************************************
I may be out a rail, but believe me, this will follow you forever and I will use the rail as my Avatar. I don't forget - ever.

You should have done something besides sit on your ass.

The pics in the post invisible or something.

Fucking weasel

[Yeah - they should have done something besides sitting on their ass.  How hard was it to make things right really?]

********************************************************************************************************************************************
We are done? Not really, because I am just getting started. Making a defective product is one thing, just jerking off and showing no interest in fixing it - no excuse you lazy, lip service, paper shuffling asshole.

********************************************************************************************************************************************
do what you have to do we were not trying to screw you around . shit i would have refunded all you money if you were not satisfied . i really dont know why you snappped. i would have made it right. to just call us F-ING .a HOLE IS WRONG WE WERE TRYIOMG TO WORK THROUGH THIS A STEP AT A TIME. I DONT KNOW TITAN THEY DONT HAVE A PHONE NUMBER HERE . THEY NEVER CONTACTED US . THEY ARE NOT ONE OF OUR DEALERS.
YOU HAVE ISSUES WE COULD HAVE WORKED THIS OUT.

[Totally self-serving response]

********************************************************************************************************************************************
Uh - gee I snapped because you did fucking ZERO since this was brought to your attention. Zero buddy - nothing at at all - Zilch!

You asked for a mailing address 3 days ago to mail a new BUIS to try. When I ask the status today, or if you called Titan - I get no reply to my questions, just another request for my mailing address.

So you have the mailing address, don't mail the BUIS and ask the same fucking question three days later is that how you do buisness?

What step were you on exactly at day 7 ?
What step # was mailing the BUIS?
What step # was asking twice for the mailing address?

Ask for Titan's # - uh no you didn't. What step # was that?

Pics were email via link - did you even click on the link - fuck NO
Then posted in the thread. Were they lacking something? Not that you said.

Face it buddy - you sat on your ass and did nothing at all to fix a product problem. That blows as fas as CS goes.

You all talk a good game, but just can't back it up with actions. The last 7-8 days proved that without question.

[Pretty much tell the whole story]

********************************************************************************************************************************************

So there you have it - an AR15 Industry Partner, sends a defective rail - and that can happen to anyone - but then instead of getting on it like white on rice they do what amounts to nothing to resolve it.  The true measure of a company is not the fact that once in a while they put out a bad product.  Like I said - that can happen to anyone.  The measure is what they do when a defective product is brought to their attention.

MI is a second rate product and their CS is Turd World.

They have been weighed; they have been measured, and and they have been found wanting.

Thinking of an MI Rail - consider this a cautionary tale.  IMO - YHM offers a better bang for the buck.  DD, Troy, LaRue are top shelf but with 8 rifles, those rails are out of my reach.

YHM takes a lot of flack but I have mostly YHM rails on my rifles - one JTAC and one DD - and this defective MI will be replaced by a YHM.  They (YHM) have never been an issue.
 

********************************************************************************************************************************************

Hot Link to your Heart's Content

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10
_________________________
11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 |